RETURNS & EXCHANGES
Refunds are only available on faulty items. Lordy Dordie does not offer refunds for change-of-mind or wrong sizes – please ensure you refer to our size guide before purchasing.
Exchanges are available on full-priced items only and are subject to the availability of the item and size you wish to exchange your original purchase for.
To be eligible for a refund or exchange the item must be:
- returned within 7 days of being received (all postage from Lordy Dordie is tracked)
- unworn, unwashed, unaltered and unused
- in original condition with all Lordy Dordie labels and tags attached
If your item does not comply with all of the above criteria it will not be considered for a refund or exchange.
If you have any questions or concerns, please feel free to email us at shop@lordydordie.com
Shipping for returns and exchanges
Customers are required to cover costs for the return of the item and for shipping of a new item, where an exchange is requested.
If an item is approved for a refund because it is deemed faulty, Lordy Dordie will refund you the cost of the return shipping.
How to request a refund or exchange
- Please contact Lordy Dordie via email at shop@lordydordie.com to let us know you have an item to exchange or return. You will then be provided with return address details.
- Return the item to Lordy Dordie via trackable or registered post. The item must be in its original packaging and packed carefully as Lordy Dordie is not liable for items which are lots or damaged in transit.
- Lordy Dordie will contact you when we have received and assessed your returned item to confirm if it is eligible for a refund or exchange.
- If your item is deemed faulty and is eligible for refund, the refund will be sent to the account you used to purchase the item/s. You will also be refunded your return shipping costs at this time. The refund may take between 3-5 days to appear in your account.
- If your item is eligible for an exchange, Lordy Dordie will contact you to confirm your preferred exchange is available and post within 48 hours. Please be aware that you will be required to pay any difference in the cost of the exchanged items and the shipping for the new item.
- If your preferred exchange is unavailable, Lordy Dordie will notify you so you can choose to swap for another item or receive a credit note. The value of an item is determined by the amount paid and listed on your invoice. If you are exchanging for a completely different item, the value of the new item is determined by the online listed price at the time your exchange is processed. Lordy Dordie cannot apply discounts from past sales or promotions.
Credit notes
If you are issued with a credit note (gift voucher), it must be used within 2 years of date it was created. Credit notes can only be redeemed through the Lordy Dordie online store.
PRODUCT CARE INSTRUCTIONS
A lot of love and care has gone into making your purchase as long-lasting as possible; they need to be treated with the same love and care they were created with. Here's a few handy tips to keep your purchase in tip top condition.
FASHION - Women's Clothing
As all Lordy Dordie Fashion items are digitally printed onto mostly organic fabrics, please be kind to them in the wash! Please be sure to follow these instructions for long lasting colour & quality with all your Lordy Dordie clothes & accessories.
- Gentle cold wash only
- Do not soak or wring
- Do not bleach
- Do not tumble dry
- Dry in shade - avoid drying your product in direct sun
- Cool Iron only
- Do not dry clean
WALL ART & PRINTS
- Avoid water and leaving your product in direct sun
- Please note that all of our Lordy Dordie Art products are HAND MADE. This means there may be slight differences/ imperfections. This is the beauty of handmade; every piece is unique and different to the next.
- There may be cracks, lumps, marks etc visible on our Lordy Dordie Art artwork. This is NOT a flaw and is part of the piece. No refunds will be issued for any of these reasons.
ART CLUTCHES.
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My Lordy Dordie Art CANVAS Clutches are hand painted with eco-friendly, non-toxic fabric paint onto heavy Cotton Canvas. So all you will need to do if there is a mark is either spot clean the area or lightly hand wash the Clutch & dry in a dry & darkish area (to keep the colours as bright as possible). Avoid water and leaving your product in direct sun
- Please note that all of our Lordy Dordie Art products are HAND MADE. This means there may be slight differences/ imperfections. This is the beauty of handmade; every piece is unique and different to the next.
- HAND WASH ONLY
- Due to the hand-painted and unique nature of the pieces, after heat exposure the paint may develop a life of it’s own and decide to leave slight marks to prevent this, don’t leave your Art Clutch in the sun or car when you are at the beach, or on a hot table at Sunday drinks.
Any questions, please ask away shop@lordydordie.com
**COVID-19 UPDATE**
At Lordy Dordie we are dispatching orders the next working day after you placed the order. We are still shipping at per normal though please expect delays and please bear in mind delivery delays for regions with Government lock-downs. These are out of our control. Thank you for your understanding!!
Here at Lordy Dordie HQ we do our best to ship your purchases to your door, as soon as possible. Please do note, longer processing times may apply during busy periods (please be patient - it will be worth the wait!). If you require the goods urgently, please email me shop@lordydordie.com to arrange express delivery or collection from my studio. All my products leave my studio in mint condition & are SUPER excited to be heading to their new home!
POSTAGE COSTS:
Once your order is placed, your order will be on its way into your arms via Australia Post’s Parcel Post tracked postal service. Delivery times will vary depending on your location. Shipping options and costs (in Australian Dollars) Orders shipped within Australia:
- $10 - Regular Delivery with Australia Post within 3 -5 business days (up to 500 grams)
- $15 - Regular Delivery with Australia Post within 3 -5 business days (500 grams to 3kg)
- $15 - EXPRESS Post within 1 - 2 business day (up to 500 grams)
- $20 - EXPRESS Post within 1 - 2 business day (500 grams to 3kg)
GREETING CARDS:
ART
SMALL WALL ART (3 kgs-5 kgs)
- $25 - Regular Delivery with Australia Post within 3 -5 business days
LARGE WALL ART (5+ kgs)
- $40 - Regular Delivery with Australia Post within 3 -5 business days
**Please note these rates are for Australia wide only, and only to metro areas. If you are purchasing from a remote or regional postcode, some additional postage fees may apply. Any Art purchased will be signed and dated by me will be packed perfectly in strong packaging. Lordy Dordie Art will not be held responsible for lost or damaged items once handed over to Australia Post. If you do have any problems, please call Australia Post and quote your mailing parcel reference number.
POSTAGE INFORMATION:
At Lordy Dordie Art we aim to get your products posted to you as soon as we possibly can, however please allow 5-7 days for us to make/package and send your item. Choosing the express post option does not mean we can post your item the next day, please keep this in mind. We do everything possible to get your goodies to you as soon as possible - we know how exciting it is waiting for them to arrive!
